The key operational services are controlled through effective and documented procedures:

• The Tenants’ Hand Book - a ‘rules and regulations’ Manual for best- practice and standard Centre/Tenant operations.
  
  
• The Unit Shop Fit and Alterations Manual - Local Authority and the Operator’s building standards.
  
  
• Centre Management Guides - a set of manager’s guides to industry best-practice.
  
  
• Full sales analysis and consumer visit reporting - by Tenant, period, spend, dwell time, profile and phase.
  
  
• Price Policing and Sales Auditing process and procedures - protecting the interests of both consumers and Tenants.
  
  
• Business Recovery Plan - full evacuation systems and procedures with business recovery.