Once the Centre is open and trading, GVA’s on-going Operational Management System (OMS) is a programme combining local and international skill-sets:

• Full ‘24/7’ support of on-site Centre Management team from UK specialists.
• Regular Retail Operations visits and action plans.
• Continuous training and personnel Management development
• Density maximisation strategies and tactics.
• Assessment of local and national market trends
• Tenant liaison.
• Reporting to investors.
• All income generation initiatives.
• Budget review and analysis.
• Facilities Management reviews

The Retail Operations Director at each Centre is responsible for delivering the full range of operational services:

• Maximisation of retail sales values and density.
• Retail staff employment strategy and local Job Fairs to provide labour pool.
• Constant Tenant liaison within every Centre.
• Promotions and Events: retail sales optimisation.
• Staff and store incentives to maximise performance.
• Tenant and client communications.
• Retail business review process.
• Retail standards analysis and ‘Mystery Shopping’.
• Regular Principals’ meetings on-site.